Why is a canceled booking still showing in Operto Teams?

There are a couple of reasons this can occur:

1) If the booking check-in date has already occurred, Operto Teams will not remove the booking.  Instead it will appear light red on the Master Calendar. This is because sometimes the feeds drop past bookings, so to be safe we will not remove past bookings from the calendar. 

For these types of bookings, review the Master Calendar and investigate what happened then add/remove cleans as needed.

If no Tasks are needed after check out. Already checked in, canceled bookings can be made inactive in Bookings List or from the Master Calendar.

2) If the booking is in the future, and the cancellation has just occurred (within the last hour or so), the system may still be sync-ing.  Operto Teams does not delete bookings until it is missing for 3 cycles of sync-ing.  This is to reduce the chances of bookings being accidentally deleted (due to feed issues), which would result in any scheduled tasks getting rebuilt, and any task changes (notes etc.) being lost.

If neither of these scenarios applies, please contact us with the Property Name and Booking Dates: 

help-teams@operto.com