Where are my employees?

Q:  I am not seeing my Staff on the Scheduling Calendar. Why? 

A:   There are several reasons this may be happening.

1. In the Scheduling Calendar --> Click the Clear button in the Filter Box to make sure you are not filtering them out.

2.  If you are a Manager (not the main account holder), you may not have correct permissions.  

NOTE: This is the number one reason managers cannot see their staff.
    1. Check with your main administrator
    2. Ask them to edit your profile and ensure the missing staff are checked under the Administration Access area.  

3. Staff have been made Inactive. Setup --> Staff --> Click Show Inactive; Scroll down to missing staff and Make Active. The main administrator may need to do this based on the user's permissions.

4. Staff have not been added in the system. Setup --> Staff --> Add Staff  The main administrator may need to do this based on the user's permissions.

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