Why are email/text notifications not delivered to one or more of my Staff members?
Q: My Staff member is not getting email notifications from Operto Teams, why?
A: If Send Emails is on in Setup --> Staff, the Staff email address may be spelled incorrectly, or teams.operto.com may need to be added to the Staff members allowlist.
Use the links below to learn how to add an IP Address to an allowlist.
Q: Why are my Staff not getting text notifications?
A: If Send Texts is on for Staff and you are outside of the US and Canada you may need to turn on International Messaging in Setup --> System Settings. Be sure to also adjust the Country code for each Staff in Setup --> Staff.
Or, there may be SMS regulations for your country. Visit Twillio to learn more.