How do iCal Feeds import Bookings, Blocks and Guest Information?

Every channel (Airbnb, VRBO, etc. ) formats iCal calendar feeds differently and includes different information. 

Most feeds include the following fields which are parsed as follows

DTSTART: Check In Date

DTEND: Check Out Date

SUMMARY: Guest Name

Check if the channel is listed below to get details on what additional data may be available and how Operto Teams imports the data.

Note: Operto Teams never removes or adjusts bookings for which the check in date is in the past. If a booking is adjusted it will import as a new booking, and the old booking should be made inactive.

If the guest name contains 'Not available', 'Blocked', 'Maintenance' or  'Tentative' the booking is added as a block (no Tasks generated). 

If the guest name is 'PENDING' the event is not imported.

Tip: If training owners to enter owner blocks that you don't want to be imported, ask them to add the word 'Blocked' into the guest name field.  You can view all blocks on your Master Calendar by checking the "Blocks" checkbox in the Filter area. This does not apply to Airbnb.
Additional Information: When Airbnb and VRBO calendars are synced to each other, they import the other's reservations with the word 'Blocked' or 'Not available' as the guest name. Operto Teams does not import these as bookings to avoid double bookings but instead imports them as blocks.  You can review all blocks from your Bookings page in the grey navigation bar, then click  Block are not imported. Review and manually add them as bookings here.

Some feeds also have:

Guest Email

Check in and Check out times

Guest phone

Guest Count

Rent 

Note

See below for field availability for some channels.  If you don't see the channel listed below, take a look at an imported reservation to see how the fields are importing.


AirBnb

Guest Email: no

Check in and Check out times: no 

Guest Phone: last 4 digits

Guest Name: no

Guest Count: no 

Note: no

Rent: no

All regular airbnb reservations use the name: Reserved 

Blocks use the name: Airbnb (not available)

Bookerville

Guest Email: no

Check in and Check out times: yes 

Guest Phone: no

Guest Name: yes 

Guest Count: yes

Note: yes

Rent: no

Booking.com

Guest Email: no

Check in and Check out times: no 

Guest Phone: no

Guest Name: first name

Guest Count: no

Note: no

Rent: no

Checkfront

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: yes

Guest Count: no

Note: no

Rent: no

if the phrase "block" is found in the Summary field, it is imported as a block

Ciirus (API Integration also available for Ciirus)

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: yes

Guest Count: no

Note: no

Rent: no

If the Guest Name is '(0)' or starts with '(' it is imported as a block

Homeaway

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: yes

Guest Count: no

Note: no

Rent: no

Hostaway

Guest Email: yes

Check in and Check out times: no

Guest Phone: yes

Guest Name: yes

Guest Count: yes

Note: no

Rent: yes

Kigo

Guest Email available: no

Check in and Check out times available: no

Guest Phone available: no

Guest Name available: no

Guest Count available: no

Note available: no

LiveRez

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: no

Guest Count: no

Note: no

Rent: no

If the GuestName is over the number 3700000 it is imported as a block.

Lodgify

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: initials

Guest Count: no

Note: no

Rent: no

In Lodgify; use the Add to your personal calendar iCal option for more Booking details

Learn More at Lodgify

OwnerReZ

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: no

Guest Count: no

Note: no

Rent: no

Blocks are indicated with "Blocked-off"

ReservationKey

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: no

Guest Count: no

Note: no

Rent: no

Streamline

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: yes

Guest Count: no

Note: no

Rent: no

SuperControl

Guest Email: yes

Check in and Check out times: no

Guest Phone: yes

Guest Name: yes

Guest Count: yes

Note: no

Rent: no

TrackHS

Guest Email: no

Check in and Check out times: no

Guest Phone: no 

Guest Name: no

Guest Count: no

Note: no

Rent: no

Track ical links do not provide accurate information about check in and out dates if the gap setting is in place.  Please use the API connection to pull accurate information into Operto Teams.

Track Instructions

TripAdvisor

Guest Email: no

Check in and Check out times: no

Guest Phone: no 

Guest Name: no

Guest Count: no

Note: no

Rent: no

VRBO

Guest Email: no

Check in and Check out times: no

Guest Phone: no

Guest Name: yes

Guest Count: no

Note: no

Rent: no

Zoho

Guest Email: no

Check in and Check out times: no

Guest Phone: yes

Guest Name: no

Guest Count: no

Note: no

Rent: no

Zoho puts the check out date in the feed the day after checkout, so bookings are imported subtracting that one day from the length of stay.

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