What is the difference between Issues and Tasks?
Q: What is the difference between an Issue and a Task?
A: The Issue is information regarding a problem. The Task is the action that will be taken to resolve the problem.
An example Issue/Task workflow might look something like this:
Housekeeping reports a broken lamp as an Issue.
From that Issue, a Task can be created for Maintenance to check it.
Upon inspection, Maintenance finds that a part is needed and adds a note for the Office staff to order it.
Office staff orders the part and when it arrives a new Task is created for Maintenance to install it.
Maintenance marks the installation Task complete, and a Notification is sent to the appropriate manager who can then close out the original Issue.
